Frequently Asked Questions

Call (872) 758-0278 for the fastest booking — we respond within 15 minutes and can confirm your appointment on the spot. You can also use the contact form on our website. We're available Mon–Sat, 7am–7pm. Provide your address, home size, preferred date, and type of cleaning needed.

Yes, same-day appointments are available based on team availability. Call (872) 758-0278 early in the morning for the best chance of same-day service. We keep availability open for urgent requests, including move-out cleanings and pre-event deep cleans.

We ask for at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice may incur a cancellation fee. Recurring clients can pause or reschedule with 24 hours' notice without penalty.

For routine cleaning, 2–3 days in advance is ideal. For deep cleaning, move-out cleaning, or specific date/time requests, we recommend booking 5–7 days ahead. During busy periods (spring cleaning season in April and Chicago's August 1 moving date), booking 1–2 weeks ahead is wise.

Standard house cleaning in the Chicago area ranges from $120–$350 depending on home size. A studio or 1-bedroom apartment runs $100–$160. A 3-bedroom home in a western suburb like Naperville typically costs $220–$320. Premium areas like Wilmette or Lake Forest run 15–35% above base rates. Recurring clients save 10–20%.

Chicago Cleaning Pros uses flat-rate pricing based on your home size, cleaning type, and location. You know the exact price before we arrive — no surprises when the cleaning runs long. We provide a firm quote when you call.

Yes. Recurring cleaning clients receive automatic discounts: weekly service saves approximately 20%, bi-weekly saves 15%, and monthly saves 10% compared to one-time rates. These savings compound over time and make recurring cleaning very cost-effective.

We do not charge a pet surcharge by default, but homes with heavy pet hair, pet dander, or odor issues may require additional time and are quoted accordingly. Please mention pets when booking so we can send the appropriate team and supplies.

Standard cleaning covers: all bedroom and living area surfaces dusted, floors vacuumed and mopped, bathrooms scrubbed (toilet, sink, shower, mirror), kitchen surfaces wiped (counters, exterior of appliances, sink), and trash emptied. It does not include inside oven, inside refrigerator, inside cabinets, or window glass — those are add-ons or deep cleaning items.

Standard cleaning maintains a clean home on a regular basis. Deep cleaning is an intensive one-time service that covers everything in standard cleaning plus: inside oven and refrigerator, baseboards and crown molding, light fixtures and ceiling fans, window sills and tracks, inside cabinets and drawers. Deep cleaning typically takes 2–4x longer and is recommended before moving in, after a renovation, or at the start of a recurring schedule.

Yes. Chicago Cleaning Pros brings all cleaning supplies and professional-grade equipment including commercial vacuums, microfiber systems, and appropriate cleaning products. We offer eco-friendly, fragrance-free, or pet-safe product options — just mention your preference when booking.

All Chicago Cleaning Pros cleaning professionals pass a comprehensive background check before their first assignment. They are also fully insured under our business liability policy, so your home and belongings are protected on every visit.

Contact us within 24 hours and we will return to re-clean the areas of concern at no charge. Our satisfaction guarantee is unconditional. If you have a recurring service and are not satisfied on a particular visit, we will address it on the next visit or arrange a return within 24 hours.

Chicago Cleaning Pros serves 80+ communities across Chicagoland including Naperville, Schaumburg, Evanston, Aurora, Downers Grove, Wheaton, Elmhurst, Joliet, Wilmette, Northbrook, Arlington Heights, Bolingbrook, Crystal Lake, Orland Park, and many more. Visit our areas page or call (872) 758-0278 to confirm your suburb.

Yes. We clean condos, apartments, townhouses, single-family homes, and multi-family units. Condo and high-rise cleaning is common in Lincoln Park, Lakeview, and Evanston. For buildings with access protocols, please provide parking and entry information when booking.

Yes. Chicago Cleaning Pros offers office and commercial cleaning for small to mid-size offices across Chicagoland. After-hours availability, recurring contracts, and one-time cleanings available. Contact (872) 758-0278 for a commercial quote.

Yes. Chicago Cleaning Pros is fully licensed and insured in Illinois. All cleaning teams operate under our business liability insurance. If any damage occurs during a cleaning (extremely rare), you are protected. We carry appropriate coverage for both residential and commercial cleaning.

Yes. Our teams wear shoe covers or remove footwear upon entering your home, per your preference. For homes with hardwood floors, shoe covers are standard practice. Please mention any specific preferences when booking.

We accommodate whatever access method you prefer: you can be home during the cleaning, leave a key or lockbox code, or arrange building access. Key information is stored securely and never shared. For recurring clients, most prefer a lockbox or spare key arrangement for consistent access.