This Privacy Policy describes how Chicago Cleaning Pros ("we", "us", or "our") collects, uses, and shares information about you when you use our website (https://chicagomaidpros.com) and contact us for cleaning services.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (phone number, email address)
- Service requests, scheduling preferences, and project details
- Communications with our team
We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and referring URL. This is collected through standard web server logs and analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide quotes
- Schedule and confirm cleaning appointments
- Send service confirmations and follow-ups
- Improve our website, services, and customer experience
- Comply with legal obligations
How We Share Your Information
When you submit a service request, your contact information (name, phone, email, service details) is shared with a licensed, insured cleaning provider in your area to fulfill your request.
We may also share your information with service providers who assist in operating our website and business, including hosting, analytics, and customer relationship management platforms. These parties are contractually required to protect your data.
We may disclose information when required by law, legal process, or to protect the rights, safety, or property of Chicago Cleaning Pros, our users, or the public.
Cookies and Tracking
Our website uses the following tracking technologies:
- Google Analytics 4 (GA4) — to analyze website traffic and usage patterns
- Meta Pixel (Facebook) — to measure advertising effectiveness
- Google Ads — to track conversions from advertising campaigns
These tools use cookies and similar technologies to collect anonymized usage data. You can manage cookie preferences in your browser settings or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Phone Calls
Phone calls to and from Chicago Cleaning Pros may be recorded for quality assurance, training, and record-keeping purposes. By calling our business number, you consent to the recording of the call. If you do not wish to be recorded, please notify the representative at the beginning of the call.
Data Retention
We retain your personal information for up to 24 months from the date of your last interaction with us for business record-keeping purposes. Call recordings are retained for up to 12 months. You may request earlier deletion of your data at any time by contacting us.
Your Privacy Rights
If you are an Illinois resident, you have rights under applicable state privacy laws. The California Consumer Privacy Act (CCPA) also provides specific rights for California residents, including the right to know, delete, and opt out of the sale of personal information.
We do not "sell" personal information as defined by the CCPA. When we share your contact information with a cleaning provider to fulfill your service request, this constitutes sharing for a business purpose, not a sale. You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Not be discriminated against for exercising your privacy rights
To exercise any of these rights, contact us at info@chicagomaidpros.com. We will respond within 45 days.
Third-Party Services
Our website relies on the following third-party services, each with their own privacy policies:
- Cloudflare — hosting, CDN, and security
- Google Analytics 4 — website analytics
- Meta (Facebook) — advertising and conversion tracking
- Telnyx — phone call routing and recording
Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. All data is transmitted over encrypted HTTPS connections. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact Chicago Cleaning Pros at info@chicagomaidpros.com.